• Why up to 20% of online garments are returned — and how destroying 22%–43% of those returns is eroding your margins.
• How to avoid logistics costs that can amount to 16%–65% of the value of each returned product.
• The three strategic levers to anticipate and reduce returns: a dynamic catalog, accurate sizing, and informative product pages that answer questions before they arise
• Real cases: from Zappos to Zalando, including Zara and ASOS — discover how they adjust their policies to balance customer experience and profitability.
• Three Return Policy Models: Expansion, Efficiency, and Hybrid

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